How is my payment taken?

Online payments are made via Stripe and PayPal and all major credit cards are accepted.

 

When will my order be delivered?

Once payment is received I will dispatch your order as quickly as possible.  Please bear in mind that all items are hand made to order and can take up to 2 weeks before dispatch.  If you require your items more quickly than this please contact me directly and I will do my absolute best to help.

 

How will my item be packaged?

All items are beautifully packaged in a branded gift box, wrapped in tissue paper and finished with a luxurious teal ribbon made from recycled plastic bottles.  Please do let me know if you would like a gift tag and message included.

How much is delivery within the UK?

UK delivery is a flat rate of £3 for purchases under £50 and free for purchases £50 and over.  Items under £150 are normally dispatched using Royal Mail's First Class Signed For service and items £150 and over are sent using Special Delivery Guaranteed. All orders will require a signature on receipt.

Do you deliver overseas?

Yes. International delivery costs £10 flat rate and orders are dispatched using Royal Mail's International Tracked & Signed service.  All orders will require a signature on receipt.  Please be aware that the delivery charge does not include any additional import taxes which may be payable on receipt of your item.

 

What if I want to return my purchase?

Should you wish to return an item, please notify me within 14 days of purchase by e-mailing info@elinhorgan.com with your name and the order number quoted in your confirmation e-mail.  Please note that bespoke items which have been created just for you cannot be returned unless faulty.

You will then have a further 14 days to return your item, unworn and in its original packaging to Elin Horgan, 21 Elton Road, Bishopston, Bristol, BS7 8DF.  Please note that you must cover the postage cost of returning unwanted goods and it’s recommended that you ask for a proof of postage when sending them.

On receipt of the goods, I will issue a refund plus the cost of any postage.  If an item is faulty, please let me know immediately and I will send you a replacement or issue a full refund.

How should I care for my jewellery?

Any silver jewellery exposed to the air will develop a layer of tarnish over time.  This is caused by a chemical reaction between the silver and oxygen, moisture, sulfides and chlorides in the air.  To ensure that your jewellery remains in the best possible condition keep it in a box with a tarnish free pad and occasionally use a soft cloth or silver dip to clean.  Oxidised pieces should not be polished as this will remove the surface colour.

Gold pieces are electroplated using a 23.7ct solution which coats the Ecosilver.  This coating can wear off over time and so care should be taken to store the jewellery in the box provided to prevent scratches through contact with other pieces.  It is advisable to remove jewellery when swimming and showering and, where possible, to avoid contact with perfumes and other cosmetics which can damage the finish.

Can I use any of the images on the website?

Please do not reproduce the images on this site without permission.  All product images are by Elin Horgan and model lookbook images are by Hannah Miles Photography

 

Who do I contact about wholesale opportunities?

For wholesale enquires please e-mail info@elinhorgan.com

Who do I contact for press enquiries?

For press enquiries please e-mail info@elinhorgan.com

Elin Horgan Jewellery is registered at 21 Elton Road, Bishopston, Bristol, BS7 8DF

Last order dates for Christmas delivery: 20th December (UK) and 15th December (International)

Please be aware that deliveries are currently taking longer than normal so order early to avoid disappointment