How is my payment taken?

Online payments are made via Stripe and PayPal and all major credit cards are accepted.

 

When will my order be delivered?

Once payment is received I will dispatch your order as quickly as possible.  Please bear in mind that all items are hand made to order and can take up to 2 weeks before dispatch.  If you require your items more quickly than this please contact me directly and I will do my best to help.

 

How will my item be packaged?

All items are individually packaged in luxury logoed gift boxes with a black cotton velvet insert.  Please do let me know if you would like your item gift wrapped in addition to this.

How much is delivery within the UK?

UK delivery is a flat rate of £3 for purchases under £50 and free for purchases £50 and over.  Items under £150 are normally dispatched using Royal Mail's First Class Signed For service and items £150 and over are sent using Special Delivery Guaranteed. All orders will require a signature on receipt.

Do you deliver overseas?

Yes. International delivery costs £10 flat rate and orders are dispatched using Royal Mail's International Tracked & Signed service.  All orders will require a signature on receipt.  Please be aware that the delivery charge does not include any additional import taxes which may be payable on receipt of your item.

 

What if I want to return my purchase?

If for some reason you are not completely happy with your purchase please contact me as soon as possible with your name and the order number quoted in your confirmation e-mail.  As all pieces are hand made to order I cannot provide a refund unless the item in question is faulty.

                            

How should I care for my jewellery?

Any silver jewellery exposed to the air will develop a layer of tarnish over time.  This is caused by a chemical reaction between the silver and oxygen, moisture, sulfides and chlorides in the air.  To ensure that your jewellery remains in the best possible condition keep it in a box with a tarnish free pad and occasionally use a soft cloth or silver dip to clean.  Oxidised pieces should not be polished as this will remove the surface colour.

Gold pieces are electroplated using a 23.7ct solution which coats the Sterling silver.  This coating can wear off over time and so care should be taken to store the jewellery in the box provided to prevent scratches through contact with other pieces.  It is advisable to remove jewellery when swimming and showering and, where possible, to avoid contact with perfumes and other cosmetics which can damage the finish.

Can I use any of the images on the website?

Please do not reproduce the images on this site without permission.  All product images are by Elin Horgan and lookbook images are by Hannah Miles Photography

 

Who do I contact about wholesale opportunities?

For wholesale enquires please e-mail info@elinhorgan.com

Who do I contact for press enquiries?

For press enquiries please e-mail info@elinhorgan.com

Elin Horgan Jewellery is registered at 21 Elton Road, Bishopston, Bristol, BS7 8DF